Privacy & POPIA notice

To provide safe and effective physiotherapy care, we collect your name and contact details, date of birth and identity or medical aid details, your relevant medical and treatment history, and clinical notes, assessment findings and treatment records created during your care.

If you contact us by WhatsApp, phone or email, we keep only what is necessary to respond to you and to arrange or record your appointment.

Your information is used to assess, diagnose and treat you, to keep accurate clinical records as required of registered healthcare practitioners, to arrange appointments and reminders, and to issue invoices and medical aid claims.

We do not sell your information, and we do not use your clinical information for marketing.

Clinical information is shared only with your consent — for example with your doctor, gynaecologist, dentist, surgeon or another physiotherapist involved in your care.

Limited administrative information may be shared with your medical aid for claims purposes, or where the law requires disclosure.

Records are stored securely with access limited to the treating practitioners at the practice. Digital records are password protected and physical records are kept locked. Clinical discussions stay within the treatment room.

Clinical records are retained for the minimum period required of healthcare practitioners in South Africa, after which they are securely destroyed.

The Protection of Personal Information Act (POPIA) gives you the right to know what personal information we hold about you, to request access to it, to ask that inaccurate information be corrected, to object to certain processing, and to withdraw consent where processing is based on consent.

We process your information lawfully, for the specific purpose of your healthcare, and we collect no more than is necessary for that purpose.

To exercise any of these rights, or if you have a concern about how your information has been handled, contact the practice and we will respond as soon as reasonably possible. You may also lodge a complaint with the Information Regulator of South Africa.

Talya Chemel Physiotherapy, BluMedical, BluBird Shopping Centre, Melrose North, Johannesburg, South Africa. Telephone 011 440 1412.